The cancellation must be made by email or fax. Cancellation by phone are not accepted. Please note that some reservations do not accept any refund special offers, non refundable reservation

This policies are the same in booking.com, venere.com, hotels.com

• The reservation can be cancelled with no extra costs UP TO 5 DAYS before the expected arrival at The Urban Suites.
• If the booking is cancelled or modified later, the client will pay the 100% of the total amount.
• In case of no-show, the client will be charged the whole 100 % amount of the accommodation cost.